Reference

How We Handle Your Account Data

This page covers what your account holds — mobile number, name, and the wallet references behind every bKash, Nagad or Rocket transfer — and how long each piece stays with us.

Mobile numberWallet referencesCookie choicesSign-in history
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nogot How We Handle Your Account Data
DATA HANDLING

How We Keep Account Records Safe

Security on your account starts at the login. A sign-in from a new phone or browser waits for a one-time code sent to your registered number, so a leaked password alone will not open your wallet. Behind that, records sit in access-controlled systems and our staff only open the parts a ticket actually needs. Account edits leave an audit trail — that is how we can tell you later what changed and from which device you approved it.

One-time code on new devices

An unfamiliar phone or browser triggers a code to your registered number. Until that code is entered, the session stays closed, even if someone else has your password.

Cookie choices you control

Session and preference cookies keep you signed in and remember your language. Clear them in browser settings whenever you want; you simply log in fresh the next time you open the lobby.

Retention that follows the record

Wallet history and transaction references outlive account closure because our accounts team must hold them. Profile detail and marketing preferences go once you ask us to remove them.

Changes you can request

Ask for a copy, a correction or a deletion and we route it to the person handling account records. We confirm what was changed in writing, on the number or address you have on file.

ASKING FOR CHANGES

Support Paths for Privacy Requests

You do not need a special form to ask about your data. Send a message from the mobile number tied to your account and say what you want — a copy of your record, a correction to your name, or closure of the account. We reply on the number or address we already hold, so keep those current. If a bKash, Nagad or Rocket transfer is part of the question, have the transaction reference ready; it is the quickest way for us to trace the entry.

Chat inside your account Open the chat once you are signed in and describe the request in one message. Because the session is already yours, we can match the ticket to your record without asking for extra proof of identity.
Message from your registered number Write from the mobile number or mail address on file so the request lands against the right account. Name the field you want copied or corrected, and add the wallet reference if a transfer is involved.
Account closure request Ask us to close the account and we no longer use your record for anything except the transaction history our accounts team must keep. Clear whatever balance you hold before the closure goes through.

Questions About Your Privacy

Most of what people ask us about privacy comes down to four things: what we hold, who sees it, how long it stays, and how to get rid of it. Here are the answers we send most often, written the way we would explain them in chat.

Your name, mobile number and password, plus wallet references for every bKash, Nagad or Rocket transfer, the device and browser you log in from, and a record of your sign-ins.

Yes. Message support from the number registered on your account and say you want a copy. We send what we hold in a readable file, after confirming the request is really yours.

Only where the work needs it. Payment rails confirm your transfer, and the studios behind the live tables, slots and cricket markets need your account ID to run a round. Records are never sold.

Open your browser settings and clear site data for this domain. Session cookies drop, so you log in again, and preference cookies reset, which sends your language and last opened game back to default.

Profile detail, contact numbers and marketing preferences are removed. Transaction history stays with our accounts team for the period they must keep it, and we tell you what remains when closure completes.

Use the chat inside your logged-in account or write from your registered number. Tell us which field is wrong, we correct it, then confirm the fix back to you.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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