Reference

The Legal Side of Your nogot Account

Everything you agree to when you open an account sits on this page, in plain English, so you are not hunting through small print later.

Eligibility by regionAccount rules in plain EnglishPayment terms explainedPrivacy and data handling
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nogot The Legal Side of Your nogot Account
DATA AND RECORDS

How We Handle Your Account Records

Running a wallet means holding records, and the way we hold yours is written into this policy rather than left to chance. Your registration details, transaction history through bKash, Nagad and Rocket, and device sessions are kept so we can settle disputes and meet our own bookkeeping duties. We keep them for as long as your account is open plus the period our records rules require, then remove them. Access inside our team is limited to staff who need the record to answer you, and every lookup is logged.

What we store

Registration details, wallet transaction history, login sessions and any verification files you send. Each record exists to settle disputes, confirm ownership and meet bookkeeping duties we cannot skip.

Cookies on this site

Small files keep you signed in between visits and remember your language choice. You can clear them in your browser at any time; doing so simply means logging in again on your next visit.

Account security steps

Your login pairs a password with a one-time code sent to your registered mobile. Keep that number current, because wallet checks and withdrawal confirmations all run through it.

Retention and changes

Records stay while your account is open, then for the period our bookkeeping rules set. Ask for a correction or a copy of your data and the request is routed to the team that owns it.

POLICY CONTACT DESK

Where to Send a Legal Question

Policy questions are handled by a separate desk from game support, so your message lands with someone who can actually read the clause you are asking about. Use the account help channel inside your wallet and quote your registered mobile number; that lets us pull the record without asking you for it twice. For document checks during withdrawal verification, send the file through the same secure upload rather than email so it stays attached to your account. If your question is about your own data, say so in the first line and we route it to the team that handles those requests.

Account help inbox Open the help section inside your account wallet and quote your registered mobile number. Messages about eligibility, wallet ownership and payment terms go to the policy desk from there.
Secure document upload Send verification files through the upload screen attached to your account instead of email. That keeps your ID and wallet screenshots tied to your record and off open channels.
Data request line Ask for a copy of your data or a correction by stating it in the first line of your message. Those requests follow a separate path and get answered by the team that owns account records.

Legal Questions We Get Asked

These are the policy questions that come up most often from account holders across Dhaka and beyond. If yours is not here, send it to the policy desk and we will answer it against your own account record rather than in general terms.

No. Eligibility depends on your local law and eligible regions, and it is your responsibility to check that taking part is allowed where you live before you register or deposit through bKash, Nagad or Rocket.

We confirm that the account wallet belongs to the person withdrawing. A quick check of your ID and wallet details protects both sides, and it is the same standard we apply to every account holder without exception.

No. Deposits and withdrawals must run through a wallet registered in your own name. Third-party transfers are refused, and money sent from another person's wallet can hold up your account until ownership is proven.

Registration details, wallet transaction history, session records and any verification files you upload. We keep them while your account is open plus the period our bookkeeping rules require, then they are removed.

Message the account help channel inside your wallet and state the request in your first line. It goes to the team that owns account records rather than to game support, so you get a proper answer.

The version published on this page applies from the day it goes live. When a change affects your rights or your wallet, we flag it on your account page so you see it before your next session.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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